Fantastic Domestic t/a Clean Queens

Service Terms

The terms and conditions stated herein (collectively, this “Agreement”) constitute a legal agreement between you (hereafter referred to as “Client”) and Fantastic Domestics (Pty) Ltd T/A Clean Queens (hereafter referred to as “Contractor”). By using or receiving any services supplied to you by the Contractor (collectively referred to as “the Services”), you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as published from time to time at or through the Services.

The Contractor reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Services any time, effective upon posting of an updated version of this Agreement of the Services. The Client is responsible for regularly reviewing this Agreement. Continued use of the Service after any such changes shall constitute your consent to such changes. If you require any more information or have any questions about our Terms and Conditions, please feel free to contact us by email at


    1.1   The Client will give the Cleaner access to the inside of the house during the agreed period.
    1.2   The Client will provide for the use by the Cleaner in performance of this contract all cleaning supplies and equipment necessary to complete the                    Service.
    1.3   The Contractor will endeavour to be consistent in terms of assigning the same Cleaner, however should the assigned Cleaner be unavailable for any            reason, the Contractor may assign replacement Cleaner l. The Contractor will notify the Client in advance of changes to any assigned Cleaner l.
    1.4   Standard working hours for assigned Cleaner are 08h00 to 16h30 or 07h00 to 15h30 with 30 minutes lunch. The Client is not required to provide                  lunch for the assigned Cleaner, but the Client may do so out of goodwill.
    1.5.  Services to be performed by Cleaner include the following: vacuuming of carpets, dusting, and polishing of furniture; cleaning of floors, kitchen                      appliances, bath tubs and shower stalls, toilets, sinks and all sink fixtures; in addition removal of dirt from the interior bins and brought to the outdoor            bins.

    2.1   The Contractor will begin performing Cleaning Services on an agreed date. Thereafter, Cleaning Services shall be performed on a mutually agreed                  upon schedule reduced in writing.

    2.2    Either party may propose a change to the schedule whereby any proposed changes, including potential adjustment to fees must be mutually agreed                by both parties and reduced to writing. 


    3.1   The Contractor aims to deliver consistent and efficient service and the satisfaction of the Client is of utmost importance. Should the Client not be                      completely satisfied with the Service delivered by the Contractor, the Client will be entitled to an appropriate refund or free Service unless the                            unsatisfactory service was as a result of the Contractor being prevented from performing specific Services for any reasons beyond the control of the                  Contractor which are caused by the Client. These provisions only apply if the Client notifies the Contractor immediately after the service is rendered to              which the client is not satisfied and further the Client is to supply pictures if applicable and a report of the events/services leading to dissatisfaction.

    3.2    It is important that the Client identify any item that is irreplaceable or very valuable( such as but not limited to paintings, works of art, vases etc) and                  inform the Contractor in writing. The Cleaner will not handle these types of items as a general rule to prevent possible damage. While the Contractor                normally would replace an item through purchase or insurance, such items could not be replaced. If the Cleaner comes upon an item she believes to                be especially fragile and do not feel comfortable cleaning it, the Cleaner l will leave it and discuss the issue with you. In the event that the client does                not inform the Contractor in writing of any irreplaceable or valuable items, all items will be deemed not to be irreplaceable. 


    4.1   The Client is expected to treat the assigned Cleaner with respect, politeness, and dignity. The Client may not physically harm Cleaner or speak to the                Cleaner in a way that is demeaning, aggressive, racially offensive, or abusive in nature – the right to human Rights as ensconced in the Constitution                Act of South Africa must at all times be adhered to. Failure to comply will result in immediate cancellation of the service agreement. Severe                                circumstances will be reported to the relevant authorities. 

    4.2     It is understood and agreed that the Client may not directly solicit work from the Cleaner outside agreements made with the Contractor under the penalty of               legal action.

             The Client agrees that any further work that may be required during, or at any time after the Contract Term, which was as a result of services provided               to the client by the Contractor, including but not limited to, the Services provided by the Cleaner in terms of this Agreement, shall be conducted by the               Contractor and will be subject to a separate consulting contract to be entered into between the client and the Contractor. 


    5.1   Client will pay Contractor on the first day of each month for services rendered the previous month. The billing cycle is from the 29th – 28th of the next                month. Payments shall be made into the following account: 

Account Holder:             Fantastic Domestics (Pty) Ltd
Bank Name:                   First National Bank
Account number:           62699135599
Branch Code:                250655
Payment Reference:     Client’s full name





    5.2   For Services provided at an ad hoc, once-off basis, pre/post occupation, or carpet cleaning the Client will pay the Contractor before the date that the               Services are scheduled to be rendered. Should payment not be received by the date of Service the Contractor may choose to cancel the                                   Service.Payments shall be made into the following account: 

Account Holder:             Fantastic Domestics (Pty) Ltd
Bank Name:                   First National Bank
Account number:           62699135599
Branch Code:                250655
Payment Reference:     Invoice Number

   5.3    Price increases will occur on the 1st of July every year.
The client is not to make any payments directly to the Cleaner. Should Cleaner request any loan of monies from the Client the Client is required to                    notify the Contractor. The Contractor will not be held responsible for repayment of money loaned to the Cleaner by the Client.
If the payment is still outstanding by the 7th day of the month following the month on which the Invoice was issued, the Contractor will suspend the services                and hand over the account to its lawyers for institution of legal proceedings.
   5.6     If The Contractor institutes legal proceedings against the Client to enforce payment of amounts due, owing and payable, The Client shall be liable to                pay all costs incurred by the debt collection company or attorney in collecting the payment on party and party scale. The costs are determined by                      various laws, including:

                  The Supreme Court Act, 1959
            The Magistrates’ Courts Act, 1944
            The Attorneys Act, 1979
            The Debt Collector’s Act, 1998.

    6.1   Either party may terminate this contract with written notice. If the Service occurs on a scheduled weekly, bi-weekly, or four-weekly basis, a 2                              week cancellation notice in writing is required or the Client will be required to pay the full cost of the Service. One time cleaning may cancel the                          service before 16h00 on the day prior to the scheduled Service. The Client will be required to pay the full cost of the Service if cancelled after 16h00                  on the day prior to the scheduled Service.    
  Any payment for above mentioned services owed by the Client shall be due and payable at the time the agreement is terminated. 

If, as a result of the Contractor’s negligence, the Client suffers loss, injury or property damage, the Contractor will reimburse the Client for that portion of any damages for which the Contractor is found to be liable, up to the value of R5 000.00 which shall also be payable by the Contractor on party and party scale, provided this is reported within 5 days after the event. The reimbursement will be paid within 60 days after it was reported in writing and reimbursement was agreed on. This excludes services were the client uses 2 maids or more. The quantum of damages or loss suffered by the Client will and can only be proved by an expert in the relevant field and must be confirmed in writing. The Client may be required to provide 3 comparative quotes.

Furthermore the Contractor reserves the right not to reimburse the Client for any damages claimed but reserves the right to pay pending an investigation by the Contractor and subject to the condition that the Cleaner was grossly negligent and that there was no contributory negligence on behalf of the client. It is the Clients responsibility to take all steps necessary to keep all belongings safe and secure. Contractor will not pay for or reimburse any suspected theft.

When selecting carpet cleaning please note that the carpet cleaning machine makes use of water to clean the carpet which means that the carpet may be slightly damp after the wash. Drying time depends on the weather on the day. It is the client’s responsibility to make sure that any water sensitive items are removed from the floor before cleaning. The Contractor will not be held liable for any water damage.


Both parties agree to keep confidential all information concerning the other party’s business or its ideas, products, customers or services that could be considered to be “confidential information”. “Confidential information” is any information belonging to or in the possession or control of a party that is of a confidential, proprietary or trade secret nature and that is furnished or disclosed to the other party. Confidential information will remain the property of the disclosing party and the receiving party will not acquire any rights to that confidential information.  


          9.1  Entire Agreement
                 This document contains the entire agreement between the Parties with regard to the matter dealt with herein and no representations, terms, conditions             or warranties not contained in this Agreement shall be binding on either of the Parties.    

    9.2   Relaxation
            No latitude, relaxation, indulgence or extension of time, which may be allowed to the Subcontractor or its employees by the Contractor in respect of                  any performance or breach or any other matter in terms of this Agreement, shall under any circumstances be deemed to be a waiver by the                              Contractor of any of its rights.
   9.3   Variation
           No variation, addition to or cancellation of this Agreement and no waiver of any right in terms of this Agreement shall be of any force and effect unless               reduced to writing and signed by, or on behalf of, both Parties to this agreement.   
   9.4   Applicable Law 
This Agreement shall be governed by and construed under the Laws of the Republic of South Africa and the Parties hereby consent to the jurisdiction               of the Magistrates Court, Johannesburg, in respect to any dispute arising from or in connection with this agreement.


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